Frequently Asked Questions
Everything you need to know about your bespoke fashion journey.
How do I provide my measurements for a bespoke order?
You can follow our comprehensive 'Size Guide' video on the product page, or submit your professional measurements through our custom form after checkout.
How long does it take to receive my custom outfit?
Since each piece is handcrafted to your specific measurements, our standard production and shipping time is typically 15 to 21 business days.
Do you offer international shipping?
Yes, we ship our bespoke collections worldwide using premium couriers like DHL and FedEx to ensure your garments arrive safely and promptly.
What is your return policy for custom-made items?
Because bespoke items are made to your unique specifications, we do not offer standard returns. However, we provide an alteration credit or a remake if there is a manufacturing defect.
Can I request a design customization not shown on the website?
Absolutely. We pride ourselves on true bespoke service. Please contact our design team via WhatsApp or email to discuss specific fabric or style modifications.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure bank transfers to provide you with a seamless and safe shopping experience.